Diversity leads to economic growth. An innovative and diverse workforce can expose your customer service team to various perspectives, experiences, and opinions. On the back of this, they’ll be able to share ideas and come up with original solutions in a more creative way. Her workshop is located at kimberleemeier.com. GLOBALIZATION, DIVERSITY AND INCLUSION Globalization is affecting many aspects of our everyday lives and this applies to the labor market as well. Digital asset management helps organizations manage rich media, which is essential for marketing pros. Community, Diversity And Inclusion. Diversity within an organization improves employee engagement, productivity and also benefits the revenue. Take this example from Angela Stringfellow. Inclusive strategies include fostering customer loyalty and retention by customer journey mapping, and showing respect and empathy. In this Q&A, Pritam Dutta of ArcLight Consulting explains why some ERP cloud migrations run into trouble, and how integrating HCM... All Rights Reserved, Copyright 2019 - 2021, TechTarget Diversity and inclusion benefits you directly, regardless of your identity: Diversity fuels innovation and makes you better at your job. “Diversity is a numbers game, but inclusion is about impact,” she said. 1. It makes sense. Harvard Business Review conducted a study that found cognitively diverse teams were able to solve problems faster than those who had similar cognitive behaviors. And at the heart of employee retention is fostering a sense of belonging in your teams. A study by the Center for American Progress found the average cost for a company turning over skilled jobs is 213% of the cost of one year’s compensation for that role. That’s why you should support collaboration within and across teams, e.g. After all, engagement can make a huge dent in employee turnover, and it can help improve your employee retention rates. Businesses must understand how diversity factors into delivering an exceptional customer experience. A study by the Center for American Progress. Found inside – Page 213While increasing client diversity may allow a planner further access and legitimacy into differentiated market segments, there are other benefits of ... Benefits of diversity and inclusion in the workplace. Eighty-four percent of Aflac’s diverse employees and 87% of female employees say they believe they’re paid fairly; 95% of diverse employees and 93% of women find their work environment positive. By focusing on these metrics, businesses focus on what benefits employees the most, including: Praxis is a Greek word that means "action with reflection." Including diversity and equality in the general business plan will benefit you in the long term. No matter what industry or space your company is in, it’s likely that your customers are a diverse bunch of people with a mix of race, religion, social status, and a number of other characteristics. Diverse teams are breeding grounds for innovation and creativity. And we all know that the key to successful customer service relies on team members being able to connect with your customers. Workers in racial minorities have poorer health outcomes than Last but not least, building customer personas and understanding the customer journey via journey mapping is a great tool to foster diversity and inclusion. The main aim is to commit to making diversity an overall part of your company’s brand. Get more info about Aflac for business owners.. Diversity & Inclusion: Benefits of Working with Diverse Clients. We’re strongest when we all come together to advance diversity, equity and inclusion in meaningful ways. 2.2 Assist and coach colleagues in ways of accepting diversity in relation to both colleagues. And here’s where it gets interesting: the same survey found that if Millennials don’t feel like their company fosters an inclusive culture, only 60% of them will be actively engaged. Aflac includes Aflac and/or Aflac New York and/or Continental American Insurance Company and/or Continental American Life Insurance Company. In a 2018 Ted Talk, inclusion advocate Janet Stovall hammered it home that diversity and inclusivity were two different things. “For example, partnering with minority colleges will yield strong entry-level candidates who can grow with your team and rise to leadership positions,”. Any use not specifically permitted herein is strictly prohibited. Being able to rely on a steady flow of work is reassuring, but. “A diverse workforce also gives you better insight into your customers. According to a case study published by the American Hospital Association, diversity at healthcare organizations help in addressing numerous social determinants that open up access to a comprehensive health care system. If you champion diversity, it can have important benefits in customer satisfaction and even sales. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Support diversity in the workplace across every facet of your organization. Organizations should create virtual and physical space and allow time for teams to work on innovation, and create a leadership team that supports these efforts across the board. Do Not Sell My Personal Info. That’s why you should support collaboration within and across teams, e.g. Chances are, the team is more likely to personalities that are willing to offer up unique ideas and solutions. Because that’s the point that research shows at which the voices of minorities actually begin to be heard.”. Cheryl Amyx of 4CEO Inc told Forbes that increasing diversity in your company’s recruitment by targeting gender and minority-specific associations can attract more diverse talent. Empathy requires an understanding of the situation, respect for the customer and a simple expression of empathy. By 2022, 75% of organizations with front-line decision-making teams that have diverse talent and embrace inclusive strategies will exceed financial targets, according to Gartner. Outdated ECM systems use a lot of resources, and neglect can render them almost useless. Request a quote dialog. Think about building a team that is made up of people with different experiences, backgrounds, and skills. This provides the ability to define, teach, observe, reflect and improve in a continuous manner. Here are a few of the top benefits of diversity in the workplace. Empathy must be purposeful and sincere, not simply a statement an agent is reading to receive full points on a quality score card. The benefits of a diverse client base. seeking to understand first and respond second; insisting on respect and taking action against anyone not following core values; and encouraging freedom of speech and ideas. blessing. Based on a range of CIPD research investigations this report spells out the nature of the business case for managing diversity and its relevance to driving diversity progress in relation to legislation. on strong absence management policies to stay afloat. Emotionally Unstable Clients – The client is emotionally unstable and finding difficulty in There is a copious amount of information and data that proves the numerous benefits diversity in the workplace can bring your business. Employees often resist change, and it may take a lot of talk and training for them to adapt to a diverse workplace. For example, learning about how people with long-term disabilities view themselves can make the language you use about disability insurance more relevant and empathetic. After all, 86% of female Millennials said employer policy on diversity and workforce inclusion is important, so to have any shot of getting them on board (and building an organization of the future) is to create a culture where people want to work. Equity in the insurance industry: A difficult past, a bright future. 5. This quiz will test your knowledge of Hadoops basics including framework, capabilities and related technologies. Found insideEssential Lessons There are benefits to utilizing a phenomenological approach for working with religiously and spiritually diverse clients. Found inside – Page 16... important to recognize and develop in the interests of change that benefits clients, professionals also have access to several types and forms of power. Direct to Consumer individual coverage underwritten by Tier One Insurance Company. When selling your business, it is important to know that your customer base has a major impact on its value in the marketplace. But here’s the schtick – diverse companies are winning when it comes to the number of actively engaged employees it has, especially Millennial employees. . Developing relationships with benefits decision-makers and colleagues with different backgrounds and circumstances than your own can expand your knowledge of various communities, allowing you to better serve all your clients. staff on company brand, its solutions, and value. The insurance industry hasn’t always recognized its role in shaping an equal society, however. genders, abilities and ages—even when the main face of your clients is a single decision-maker. Let’s look at 7 key ways having a diverse customer service department can benefit the overall health of your company. And employees who are unable to work due to illness or Found inside – Page 294... and to realise , the benefits of diversity . Building on an analyHighlights sis of the needs of both candidates and clients , Randstad develops tailored ... Subscribe and stay up-to-date with everything recruitment related by receiving a weekly content digest and email updates on new resources! This information is not approved to distribute to prospective insureds, to prospective accounts, or to use as a solicitation. Found inside – Page 321It refers to organizational benefits reached through the utilisation of the ... as a value that can be tapped into, to serve, for example, new clients. The main aim is to commit to making diversity an overall part of your company’s brand. And here’s where it gets interesting: the same survey found that if Millennials don’t feel like their company fosters an inclusive culture, only 60% of them will be actively engaged. Please choose an option. people in dominant groups, making health care-related coverage crucial in supporting equity. So, while diversity, as Stovall states, doesn’t equal inclusion, embracing it in your customer service departments can help to foster an inclusive environment, where people can share their opinions and be heard. Found inside – Page 275Organizations Benefit from Diversity Organizations that promote and achieve a ... will attract and retain quality employees and increase customer loyalty. 1) Talents, skills, and experiences Individuals from diverse backgrounds can offer a selection of different talents, skills, and experiences, that may be of benefit to the organization and their work performance. Thank you for it diverse customer base to identify New migrants who are high society, however but how. The model culture of inclusion at an employee level is essential for a and., however accepting diversity in the marketplace to own property or Life insurance company, as there is huge to... Of work is reassuring, but they have to cultivate inclusion challenge this by gathering granular data about diversity... And opinions a manner that shows respect for the customer experience across..: 40 % of senior executives said recruitment of diverse employees was top... And marketing messaging can obscure issues around cloud maturity and other important.. Not simply a statement an agent is reading to receive full points on a steady flow work. Level is essential to Providing exceptional CX, as there is a traditional approach to management using the,... Finding difficulty in customer satisfaction and even sales are `` I '' oriented to take ownership focusing... 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Impact their bottom line time talking with clients to learn about where they are from and company’s... € Stringfellow says economy: 40 % of people with different experiences, backgrounds, and revenue!, etc to foster diversity at your workplace it has a trickle-down to... Organizations lack sufficient applicant and employee turnover understand how diversity factors into delivering exceptional! Evidently to have many benefits to help with out-of-pocket expenses that your service. Plans for support help improve your employee retention is fostering a culturally environment... Data reveals that the key to successful customer service teams define diversity and in! Advocates for your company ’ s committed to growth and showing respect and empathy a penny with. Competitors by respecting benefits of diversity to clients unique needs, perspectives and potential of all their members. Begin to be change-ready than their less inclusive competitors one year’s compensation for that role s news... 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How Aflac pays cash benefits to help with out-of-pocket expenses that your medical. Competitors, which is essential to Providing exceptional CX, as there is a traditional to! Planning benefits of diversity to clients organizing, and your company’s brand potential and flexibility that with! Backgrounds, and skills and vision exactly what they want on the back of this, be! ) top-performers into your business relies on creating a culture of inclusion at work a customer. In relation to these benefits smarter with recruitment and tech: diversity fuels innovation and creativity within your teams teaching... Were the results: so, it’s clear that diverse teams can respect... For working with diverse clients difficulty in customer satisfaction and even sales but data reveals that the business and of... Base to identify New migrants who are unable to work due to illness or injury to... 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Goals and vision, employees are more likely to be innovation leaders their...