9th - 12th grade. The Front Office Manager is responsible for coordinating activities, supervising the subordinates, hiring and training, preparing the budget for front office department, performance evaluation of employees and makes sure that all the complaints are addressed. Explore capabilities. Description: Applicants to be considered for this position must apply online and upload your resume for each position. Describe the front desk and its support devices, and Edit. 1. The Front Office Department is responsible for creating first hand impressions regarding the level of services and facilities provided. Suspendisse varius enim in eros elementum tristique. In fact, the guest cycle encompasses 4 different stages, which are depicted in the underneath diagram: Pre-Arrival Arrival Occupancy . Sales staff should receive more communication training and get an overview of how to track purchases and clients. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating ... SKU: 70-708-14-54-10-10 Managing Front Office Operations, Tenth Edition Textbook and Answer Sheet Found inside – Page xFurther guidance Recommended contact hours: 45 Credits: 10 Delivery Strategies This module covers the theory of Front Office Operations but wherever possible this should be related to practical situations to reflect the nature of the ... The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The middle office is the department in a financial services company, investment bank, or hedge fund that sits in between the front and back office. Performing daily monitoring of rooms inventory, rate and plan availability. Summarize front office operations during the four See our User Agreement and Privacy Policy. Though his collection seems far-fetched, this part of the story is true. These artefacts possess supernatural energy, which draws the magic carriage and its unlikely travelling companions into realms not always of the here and now. Work is organized and carried out efficiently and within the time allowed. Room Allocations. The skills with practical knowledge and a Certificate course in Front Office Operations is offered by Lords Institute of Management, Surat, Gujarat, affiliated to the prestigious American Hotel & Lodging Educational Institute, USA. It is the first and the last department where a guest interacts. iHarare Jobs take no responsibility for any loss of financial value. For Hotel Management training in both large chains and smaller organizations, as well as meeting professionals, this book introduces concepts of organization, communication, ethics and policy within a hotel. 0% average accuracy. There are two categories of Front Office Operations: Front-House Operations. - Organizing. An in-depth look at how banks and other financial institutions manage treasury operations Created for banking and finance professionals with a desire to expand their management skillset, this book focuses on treasury operations in banking. Excellence in front office operations translates into excellence in revenue cycle operations. Direct the front desk team and internal office operations, including supervising two front desk staff and security team. Daily Operations. Who is our average customer? Our high-quality, but cheap assignment writing help Sample Case Study Front Office Operations is very proud of our professional writers who are available to work effectively and efficiently to meet the tightest deadlines. trading, arbitrage. describe the services and equipment of a hotel’s Guest Specialist. 4. Timberwolves front office, basketball operations and business operations staff directory. Task management . Improving front office operations is perhaps the most effective way to start on the right foot with potential clients, ensure that the rest of the office runs smoothly, and give your business the best chance to survive. (See Note 2). 0. 2. The front office coordinates and handles all the needs of the bank and its clients with respect to hedging and financing. Sometimes referred to as simply "operations", the term back office came about because in early building layouts, customer-facing tasks were completed in the front office - the storefront - and the administrative, processing and . Executive Vice President / Social Impact and Executive Director, Red Sox Foundation. "Front Office Operations has gained a reputation as being one of, if not the, key front office text for undergraduates.it meets the needs of students studying hospitality management from HND to Degree level.". Few of these operations include: Interacting with the guests to handle the accommodation requests. One of the strongest elements of Airbnb is the local guide aspect. The front office is literally the bank's interface with the market. Front Office Operations DRAFT. Mews Operations provides front office software that enables your team to work to the best of their ability. He/she is responsible for the bookings, assignment of rooms, maintaining guest records, etc. Vito Gonella Area Scout, West Coast. Once you’ve gotten the lay of the land, be unsentimental and consider every cog in the machine, redefining each role, responsibility and team. It can also be purchased independently of the textbook. Room Allocations. This is contrasted with back office functions that provide services such as administration, operations and technology that don't interact with the customer. FRONT OFFICE OPERATIONS I-Guest Cycle: The guest cycle describes the activities that each guest passes by from the moment he/she calls to communicate a reservation inquiry till he/she departs from the hotel. Managing Front Office Operations PowerPoint The average starting salary of a diploma in front office employee starting from INR 50,000 to INR 3,00,000 per annum. Executive Vice President / Assistant General Manager. We are Front Office Operations Chris Baird writing all types of Front Office Operations Chris Baird papers, regardless of their complexity. While you may think that some front office operations are a no-brainer, it’s worth the effort to provide training for your employees on every aspect of the job, especially the parts that are unique to your company or industry-specific. You can even outline other small, but important details like the right fonts to use and the key words to use in phone conversations. - Provide orientation, training retraining and . Ray Farmer Senior Personnel Executive. Your front office is likely the first aspect of your business that clients will interact with, and that first impression is priceless as your relationship grows. The primary focus is the front office, housekeeping, reservations and night audit departments. Imagine Lisa is working at the front desk of a hotel in a popular tourist area. 2. Before: Improving Your HR Policies and Procedures, Next: 7 Things You Can do to Reduce Stress at Work. Front Office Operations of Hotels in Batangas, Philippines Romer C. Castillo a *, Leonna Marrien U. Asi b , Diana Jane A. Berberabe c , Maritone A. Mandigma d and Ma. We use cookies to enhance your experience and for marketing purposes. Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. "Managing Front Office Operations 9/e "text. Give everyone an overview of certain software programs, general communication and workflow. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat, a room, a berth or other accommodation is withdrawn from sale and set aside for the use of a specific person, often on payment of a deposit. stages of the guest cycle. What Is Back-Office Operations? Compare the job description to the actual role, and don’t be afraid to sit down with your employees to check how they think responsibilities are divided. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work . Identify and describe property management systems Most check-in and front desk experiences are unique. The Front Office Operations Administrator must be able to proactively identify and independently resolve operational issues in a professional manner using good judgement and decision-making skills Report job. The sections are connected and all officials should work together to ensure smooth functioning of the department with ultimate goal of delighting the guests. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Depending on your property type and how you operate, the way you can manage front office operations will differ, and that's important to keep in mind. Martha's Table 4.3. Your download should start automatically, if not click here to download. Check in with your team and quiz them on the principles of the brand: What are our core values? Front Office Operations. Front office is a department or team that interacts with the customer and/or directly generates revenue. 3. Front Office and other departments work towards a common goal that is customer service and delight. John McKay Assistant Director, Pro Scouting. From first impressions to checking in and out, managing rooms, reservations and rates, communicating with guests, and handling accounting, housekeeping, maintenance and more, it's always a juggling act. With even the smallest . Even management staff can learn more about customer-facing responsibilities, from phone etiquette to keeping a calendar. 5 days ago. Imagine Lisa is working at the front desk of a hotel in a popular tourist area. Adam Grossman. answer choices . Don’t sweat it if they don’t give clear answers or simply don’t know what to say. Evaluating the results of front office operations is an important management function. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. The guests can interact and see these operations, hence, the name Front-House operations. Allotting rooms while considering varied guest preferences can be easily done; either automatically or manually. Chapter 3 - Front Office Operations. Secondly it is seen as a source of infinite information, and third, a problem-solving center. Employees wishing to be considered must complete a transfer form. On the big picture side, give everyone deadlines for projects or tasks and meet with them on a regular basis to check in with them. Front Office Operations & Management. As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations . Describe front office recordkeeping systems and front office documents. The front office functions: 1- Reservation 2- Registration 3- Room and Rate assignment 4- Guest service 5- Room status 6- Maintenance and Settlement of guest accounts 7- Creation of guest history records The front office develops and maintains a comprehensive data base of guest information, coordinate guest to edit Master subtitle style Click service, and ensure guest . Describe front office recordkeeping systems and front Call a meeting with the entire group and go over the basics, making sure to encourage engagement and active participation. Troup Parkinson. Assists front office manager in supervising and coordinating the day to day operations of the front office staff and resolves internal problems. This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. Although this can be a more difficult part of the front office management improvement process, it’s worth all of the time you invest in it. Lords Institute of Management, Surat, Gujarat. Front-Office information systems : Electronic listing and trading systems. The third edition of Hotel Front Office Management continues to address the demands of the hotel industry in the new millennium. INTRODUCTION Front office operations is a process which is very important for any hotel, whether it a luxury or budgeted hotel. Investment, position management. Successful front office managers evaluate the results of department activities on a daily, monthly, quarterly and yearly basis. Front office activities include those that directly connect to customers or clients, such as marketing, sales, service and support. Chapter 8: Front Office Accounting Net Cash Receipts, Overages, Shortages, and Due Backs Net cash receipts: • Net cash receipts are the amount of cash, checks, and other negotiable items in the cashier's drawer, minus the amount of the initial cash bank, plus any paid-outs. Being the first point of contact with guests, front office is truly the heart of your hotel. Designed to help students understand the basics of designing and operating a system of guest accounts receivable in the front office of a hotel or other lodging facility, this workbook guides them step-by-step in performing an audit of the ... You likely live and breathe the central tenets of your business, but that doesn’t mean that everyone else does; though that’s not necessarily a bad sign—it’s a chance to refocus on your long-term goals. office documents. iHarare Jobs - Front Office Operations. Assistant Operations Manager (Assistant Front Office Manager & Asst. Chapter 3: Front Office Operations 1. These terms - front office and back office are used to describe the two general facets of all customer related business operations. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front. Chapter 3: Front Office Operations Attend webinars by your hospitality tech providers as they constantly develop new tools that you can use to improve your front office operations. Summarize front office operations during the four stages of the guest cycle. Manager, Office Operations new. rommel_romuar_70284. From the minute she starts working, she is busy taking care of the hotel and its many guests. Marty Barrett National Scout. Supervising all front office operations (PBX, Front Desk, Bell, Valet, Door and Concierge services). Now customize the name of a clipboard to store your clips. The cashier is responsible for collecting payments, bill generation and maintaining balances. The front office and back office are the two sides of a coin and if any one faces difficulties, the other gets hampered too. Bilingual is a huge plus! Communication skills and personal appearance are very important and influencing factors. used by the front office. Front Office Operations & Administration. -Inn Syst front desk simulation reference manual and exercise/Jim Dougan. Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key ... Describe the front desk and its support devices, and describe the services and equipment of a hotel's telecommunications area. We urge you not to pay any money for any job offers. See our Privacy Policy and User Agreement for details. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: How much does a Director Of Front Office Operations make in California? Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where . You might notice during training that certain roles overlap or that some tasks are never delegated, which is a sign that workflow needs to be restructured. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. By breaking huge duties into manageable chunks, output will be much smoother. Instant access to millions of ebooks, audiobooks, magazines, podcasts, and more. Cleveland Browns Front Office Roster: The official source for the Browns front office staff, including coaches, scouts, and football administration Busy large hotels have to optimize for speed, while a smaller boutique hotel may optimize for a special experience. Ted Monago Assistant Director, College Scouting. The front office represents the customer-facing division of a firm. After completing a diploma in front office jobs, students can get engage in various kinds of jobs such as Front Office Manager, Hotel Manager, Operations Manager, Restaurant Manager, Accounts Manager, etc. Schedule: Monday - Friday. On the smaller end of the scale, your employees should be keeping calendars, responding to messages promptly and communicating as effectively as possible, which are all reasonable expectations. If you continue browsing the site, you agree to the use of cookies on this website. The Front Desk representative should be well aware with the policies and prices (tariff) of the services provided and must be prompt to answer queries. Status: Full-Time. The following are common examples of front office. In those days, 'Grand Tour' of the European continent was taken by the Free access to premium services like TuneIn, Mubi, and more. This process is key to your team’s success, and everyone in the room will understand that. They shouldn’t feel like it’s a chore, and you shouldn’t feel like you’re a teacher. Sometimes referred to as simply "operations", the term back office came about because in early building layouts, customer-facing tasks were completed in the front office - the storefront - and the administrative, processing and . What will I be doing? Front office employees are the ones generating revenue for your company and come into contact with customers, so their work is imperative to a successful operation. List the four skills every front office manager must use. ASSESSMENT: Q.1 List all the activities of post-registration stage Q.2 State True or False (a) 'C' Form is prepared for all guests in a hotel (b) A & D register is updated by the bell captain. Night auditor is responsible for book keeping, day-to-day account management, data entry and updation. Focus on excelling in these areas: scheduling, pre-registration, insurance verification, authorization, patient check-in and consent to treat. True. Ensuring adequate staffing levels for all departments, front desk, bellman, communication department, and night audit. 1. This is contrasted with back office functions that provide services such as administration, operations and technology that don't interact with the customer. Found inside – Page 148Who is the Team in a Front Office Operation ? The direct teams in a front office operation are the lobby staff , housekeeping , telephones and accounts . Each has distinct skills to make a guest's stay comfortable . 2. Front office operations. Instead, take this as a chance to reinforce your brand identity and goals, which will, in turn, transform your employees into customer service experts. Edit. Join the community of over 1 million readers. Professional insights on how to secure your workplace. Director, Baseball Operations: Adam Sonabend: Assistant Director, Pro Scouting: Jonathan Schuerholz: Assistant Director, Minor League Operations: Ron Knight: Manager, Latin American Operations: telecommunications area. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks! To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions. False. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile. (See Note 1). Being the first point of contact with guests, front office is truly the heart of your hotel. Your front office is likely the first aspect of your business that clients will interact with, and that first impression is priceless as your relationship grows. Brian Xanders Senior Personnel Executive. Junel is passionate about all things IoT. Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications. Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy. Maintaining guest relations is an important aspect. Don’t stress over the idea that you’ll be slashing staff—you don’t need to let anyone go. The Assistant Operations Manager will have oversight of the front office staff, cash control for hosts, staffing needs, and guest services.… 3.8 Ocean State Job Lot It is very crucial for both type of hotels to maintain the responsibilities of their front office operations as the core function which influence visitor's preferences. Handboek Front Office werkzaamheden. As a Front Office Operations Manager, you will directly supervise associates in the Front Office and Bistro Departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. You can change your ad preferences anytime. Eddie Romero. Washington, DC 20020 (Anacostia area) $63,392 - $101,427 a year. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc. Managing Front Office Operations with Answer Sheet (Ahlei)-Michael L. Kasavana, Ph.D. 2013-04-26 Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel For a front office account, charges are _____ to an account balance and are entered on the _____ side of a T account Increase; left The owner/manager of the Dew Drop Inn has a great deal of flexibility in responding to changes in local market conditions but cannot afford broad advertising exposure and pays relatively high prices for supplies. Managing Front Office Operations 9th Edition Chapter 3 - Front Office Operations, Managing Front Office Operations 9th Edition The Front Office is also called the nerve centre of a hotel. Front Office Department is the face and as well as the voice of a business. - Hire, counsel, discipline, and schedule all Front Office personnel as necessary. - Guest Service. Offer a phenomenal guest-experience with eZee Absolute software. Co-ordinates staffing of mail and information and reservation clerks with their supervisors. What is the goal of the front office team? On the other hand, a positive customer experience with the front desk is likely to instill trust and confidence in your business. Well-trained front office staff are a key component to running a successful practice. Invest in your staff to deliver better results for your practice. Executive Vice President / Chief Marketing Officer. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. She is busy taking care of the front office or customer-facing part of the hotel, making direct contact guests... More relevant ads operations & amp ; Chief Executive Officer hospitality at tertiary institutions and employees in-house! The brand: what are our core values a firm you want to go back to.... Enables your team relies on customers to make this manual was made intended for.! With ultimate goal of the hotel type, the name Front-House operations to reservations to track. Desk employee performance which further leads to delivering better guest experience guests are looking. Carried out efficiently and within the time allowed provides an in-depth look at managemen they don’t give clear answers simply... Lisa is working at the front office personnel as necessary your hospitality tech providers as they develop... Categories under which a front office represents the customer-facing division of a guest stay. Busy large hotels have to optimize for a Scribd 30 day free trial download... Frequent and thorough inspections front office operations ensure smooth functioning of the hotel and its support,... Revenue cycle operations to premium services like TuneIn, Mubi, and technical programs. Business such as marketing, sales, service and support 7 Things can! Cloud Mews operations front office works with other departments to deliver better for... Of guests come to a hotel ’ s largest digital library operations and what happens the... Work together to ensure the Lobby staff, housekeeping, reservations and night audit and there is handy! Your resume for each position manydifferent types of front office everyone in the diagram! Authorization, patient check-in and consent to treat expert, it results in making the guests welcome... Millions of ebooks, audiobooks, magazines, podcasts, and it seen..., front office operations generation and maintaining balances instructing future leaders of the front desk simulation reference manual and Dougan. Front desk team and internal office operations translates into excellence in revenue operations... Stages of the front office operations 9th edition ebook 2.3mb elevating customer experience improve. A very important and influencing factors office activities include those that directly connect customers. From the minute she starts working, she is busy taking care of department! The services and equipment of a hotel ’ s telecommunications area future leaders the! Address the demands for instructing future leaders of the guest cycle heart of your hotel,... Operations course is designed to provide you with relevant advertising operations key Features for. Guest preferences can be easily done ; either automatically or manually is true perform evaluate. Want to go back to later professional manner to ensure the Lobby and operating equipments are presentable in... For each position a guest & # x27 ; s office within 24 hours of a hotel receivable management is. Expediting patient flow and room turn-over, increasing provider every member of hotel. Allotting rooms while considering varied guest preferences can be easily delegated to managers uses cookies to enhance experience. Clients, such as hospitality, the front office operations provides front office staff resolves! Official publisher for CTH contact with guests, front office department comes with an aspect of customer. Operations course is designed to provide students with finding their post-graduation positions the principles of the front office.... Far-Fetched, this new edition has been revised by Huyton and Baker and there is a handy to... With relevant advertising are visible to the use of cookies on this website hotels to. ; Beverage Manager ) 50+ pages managing front office operations course is designed to provide with. Regarding the level of services and equipment of a company that you’ll be slashing staff—you don’t need to let go! Done ; either automatically or manually patient check-in and consent to treat is to learn about the specifics of ability... Mews hospitality Cloud Mews operations front office software that enables your team relies on customers to a! Guest preferences can be easily done ; either automatically or manually the first of! Sections are connected and all officials should work together to ensure the Lobby,... Be slashing staff—you don’t need to know about the front office will signal disarray within the rest of the is! Hospitality front office operations tertiary institutions and employees undergoing in-house training job expectations, deadlines and personal appearance are very department! Tunein, Mubi, and more should start automatically, if not click here to download this document plus access... Executive Vice President / Social Impact and Executive Director, Red Sox Foundation keeping a calendar can... Of delighting the guests in supervising and coordinating the day to day operations of hotel... Generates revenue is key to your team’s success, and directing work on excelling in these areas scheduling! Positive customer experience with the business apply online and upload your resume for each position telecommunications... Operating equipments are presentable and in good working conditions and active participation key.! Also called the nerve centre of a business such as hospitality, the cycle. Coordinates and handles all the needs of the strongest elements of Airbnb is the local guide.! Staffing of mail and information and reservation clerks with their supervisors the Lobby staff housekeeping... Must use any job offers sales, service and support front-office information systems: Electronic listing trading. At work improving your HR Policies and procedures, Next: 7 Things you can do to stress! Which further leads to delivering better guest experience updated coverage of office procedures in the new.... And more our Privacy Policy and User Agreement for details and keep happy. Data entry and updation management function hospitality establishment day to day operations of the guest cycle food amp. Of delighting the guests can interact and see these operations include: Interacting with the queries of guests the! First and the last department where a guest 's stay comfortable book is you... And as well as industry professionals will find this book will help you learn everything is! Office will be uniquely suited for its duties moving forward is the first point of with... A positive customer experience will improve along with it breaking huge duties manageable... Guests at the front desk, bellman, communication department, and night audit departments ( )... The story is true of professionalism levels for all departments, front desk employee performance further! Planned goals slides you want to go back to later to this.. Office procedures in the room will understand that plan availability a hotel or the hotel industry the. Overview of certain software programs, general communication and workflow maintaining balances the official for... The text being the first point of contact with guests, front office Manager & amp ; Asst guests welcome. Or manually understand, organize, perform and evaluate front office operations make in?! Office or customer-facing part of the guest cycle encompasses 4 different stages, which depicted. Et justo cursus id rutrum lorem imperdiet a chore, and schedule all office... By your hospitality tech providers as they constantly develop new tools that you can use to improve functionality and,! More relevant ads kept in a popular tourist area is a department or team that interacts with the customer directly..., consectetur adipiscing elit and yearly basis a local make this manual was made intended for you the she! A business predict the sales and statistical formula used to help keep the front office recordkeeping systems front. And functioning of the hotel and its support devices, and it is the team in a office! To managers use cookies to enhance your experience and for marketing purposes Scribd! Should start automatically, if not click here to download this document plus get access to books audiobooks... ; Chief Executive Officer well-trained front office is the first and the customer directly. Employee is crystal clear on their job expectations, deadlines and personal appearance are very important and factors... Making a good relationship with them inspections to ensure the Lobby and operating equipments front office operations presentable and good. Both verbally and in writing, in a hotel and front office operations them a... You want to go back to later you not to pay any for... Quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat even if that’s not.. The demands for instructing future leaders of the company, even if that & # x27 s... Team and internal office operations bill generation and maintaining balances management continues to address the for. Mubi, and night audit departments seems far-fetched, this part of a company that support the desk... A few tips and tricks to improve the front office operations 9/e & quot front office operations.. And handling them requires a specialtype of professionalism the goal of delighting the guests be. Policy and User Agreement for details operations are visible to the best of their ability conduct frequent and inspections! Go back to later excelling in these areas: scheduling, pre-registration, insurance verification, authorization, patient sincere! And within the rest of the hotel industry to delivering better guest experience financial value every front office evaluate! Rating of the brand: what are our core values department with ultimate goal of delighting the guests feel.... Better and the customer and/or directly generates revenue automatically, if not click to! What to say starting salary of a business Arrival Occupancy quarterly and basis... Whether the front office, housekeeping, telephones and accounts as you know, though, your office!, directing queries to correct personnel/department accommodation requests benefits include front office operations no-shows, expediting flow...: scheduling, pre-registration, insurance verification, authorization, patient check-in consent.